Frequently Asked Questions
Once you have placed your order you will receive a confirmation mail. You’ll also receive mails when the order is packed and dispatched.
Yes it will be sent over mail, if any issue you can always contact us
Price breakup will be mentioned with the product. All our prices will include silver cost (calculated as per current day silver rate), making charges, shipping charges if any and GST at 3%.
All payments are done through RazorPay gateway; all major payment methods are accepted including Cash on Delivery.
All products sold on the website are guaranteed and authentic. They are tested and carry a stamp of 92.5 purity. Purity of every product is as stated on the website and can be verified anywhere. We cannot be responsible for any jewelry not bought from our website or store.
Please have a look at the size charts on our website before making a purchase. If you are having trouble determining the size you can contact us.
Eventhough we have never faced such a complaint but if such a situation arises, we will refund full money or send a replacement as per your convenience.
If something is out of stock you can contact us so that we can get it made again.
We specialize in such changes especially in earrings. If you have any such need please contact us with the product picture.
All our products are reasonably priced, but we will provide exciting offers during festive seasons while also introducing a loyalty programme for repeat customers.
We have a physical store in the heart of Delhi, Chandni Chowk by the name of Basheshar Nath and Sons Jewellers.. Our address is 96,Dariba Kalan, Chandni Chowk, Delhi-110006. You can visit our store anytime between 11AM to 7PM from Monday to Saturday.
If you want a customized order you can contact us and we will try our best to make it. Customized orders may take some time depending upon the availability of the craftsmen.
If you are a re-seller we can have a chat over the phone to discuss prices and orders.
Please refer to the ‘Care for AsliChandi’ tab on this website.
All our products come in jute pouches with boxes because we believe in eco-friendliness.
For orders in India we ship through Delhivery, for international orders we ship through FedEx.
Still have lingering doubts? Don’t hesitate in giving us a call, we are always happy to help a silver enthusiast!